Apple is facing a class action lawsuit over its AppleCare and AppleCare+ plans in the US. The lawsuit has been filed by Vicky Maldonado and Joanne McRight in the Northern California District Court.
The lawsuit is alleging that Apple has not told their customers that they will receive a refurbished iPhone or iPad under Apple Care.
AppleCare+ terms and conditions apparently state that customers will receive “a device that was new or equivalent to new in performance …”.
So basically the lawsuit is alleging that Apple are giving people refurbished devices without telling them upfront that this is what they will receive when they purchase AppleCare